Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
Most orders are processed within 1–2 business days. Delivery to Canada and the U.S. typically takes 6–12 business days after processing. Delivery times may vary depending on the product, destination, and shipping method. Estimated delivery times are also provided on individual product pages where available.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping availability, rates, and estimated delivery times vary by destination and will be shown at checkout.

How will I know when my order has shipped?
You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. You can use the tracking link in that email to follow your order’s journey. You can also track your order anytime by visiting our Track Order page.

Will I have to pay customs or duties?
In many cases, there are no additional charges upon delivery. However, depending on the product, shipping origin, destination, and shipping method, customs duties, import taxes, or carrier fees may occasionally apply. Any such charges are determined by local authorities or the carrier and are the responsibility of the recipient.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact us within 14 days of receiving it. We’ll be happy to help and guide you through the return process. Please see our Return & Refund Policy for full details and eligibility requirements.

How do I start a return?
Simply reach out to us at support@surevia.ca or call us toll-free at 1-855-837-7555 and we'll guide you through the process.

When will I receive my refund?
Once your return is received and inspected, approved refunds are typically processed within 5–7 business days to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout.

What currency will I be charged in?
Prices may be displayed in your local currency depending on your location. The currency and final amount charged will be clearly shown at checkout. Your bank or payment provider may apply currency conversion or international transaction fees.

Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify — one of the most trusted e-commerce platforms in the world.