FAQ

Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
Most orders are processed within 1–2 business days. Domestic delivery typically takes 5–10 business days, while international orders may take 10–20 business days depending on your location and local customs processing.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and rates will vary by destination and will be calculated at checkout.

How will I know when my order has shipped?
You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Can I track my order?
Yes — once your order ships, you'll receive a tracking number by email. You can also track your order anytime by visiting our Track Order page.

Are there any customs or import duties for international orders?
International orders may be subject to customs fees, import duties, or taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy for any reason, please contact us within 30 days of receiving your order and we'll make it right.

How do I start a return?
Simply reach out to us at support@surevia.ca or call us toll-free at 1-855-837-7555 and we'll guide you through the process.

When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout.

What currency will I be charged in?
All prices are displayed and charged in Canadian dollars (CAD) unless otherwise indicated. Your bank or payment provider may apply a currency conversion fee for international transactions.

Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify — one of the most trusted e-commerce platforms in the world.