Shipping policy

At Surevia, we want your order to arrive as smoothly and reliably as possible. Please review the information below for details about processing, delivery, tracking, and shipping.

Order Processing

Orders are typically processed within 1–5 business days after payment has been received. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Processing times may occasionally be longer during holidays, promotions, or periods of high order volume.

Shipping Times

Estimated delivery times after shipment may vary depending on the product, destination, carrier, and fulfillment location.

Estimated delivery times:

Canada & United States: 6–12 business days
Europe: 7–20 business days
Australia & New Zealand: 8–20 business days
Other International Destinations: 10–30 business days

Delivery times are estimates and are not guaranteed. Carrier delays, customs processing, weather, and other circumstances outside our control may affect delivery.

Split Shipments

Some products may ship from different fulfillment locations. If you order multiple items, they may arrive in separate packages or at different times.

When separate tracking numbers are available, they will be provided for each shipment.

Free Shipping

Surevia offers free shipping on all orders within Canada and the United States.

Shipping charges for other international destinations, when applicable, will be displayed at checkout before you complete your purchase.

Tracking Your Order

Tracking information is provided for most orders. Once your package has shipped, tracking details will be sent to the email address provided at checkout.

You can also track your order through the Track Order page on Surevia.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Customs, Duties & Taxes

International orders outside Canada and the United States may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Surevia is not responsible for delays caused by customs processing.

Incorrect or Incomplete Addresses

Please ensure that your shipping information is complete and accurate before submitting your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Additional shipping or handling costs resulting from an incorrect address or refused delivery may be the responsibility of the customer.

Lost, Stolen, or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@surevia.ca and we will work with you and the carrier or fulfillment partner to investigate.

While some carrier delays are outside our control, we'll do our best to help you reach a resolution.