Terms of service

 

OVERVIEW

Welcome to Surevia! The terms “we”, “us” and “our” refer to Surevia. Surevia operates this website and store, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Surevia is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your use of our website and Services. By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your province, state, or territory of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use certain features of the Services, you may be required to provide personal information including your name, email address, billing information, shipping information, and payment details. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, assign, or sell your account to another party.

SECTION 2 - PRODUCTS AND SERVICES

We make every effort to display our products and services as accurately as possible. However, actual product colors, dimensions, and appearance may vary slightly depending on your device settings and display.

All product descriptions, pricing, and availability are subject to change without notice at our sole discretion. We reserve the right to discontinue or limit the quantity of any product offered at any time.

Customers are responsible for using products safely and according to any instructions, warnings, or intended uses provided with the product. Surevia shall not be liable for damages or injuries resulting from misuse, improper handling, unauthorized modifications, or failure to follow product instructions.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase a product subject to these Terms. We reserve the right to accept, refuse, cancel, or limit any order at our sole discretion.

Orders are not considered accepted until payment has been processed and an order confirmation has been issued. We may contact you if additional information or verification is required before accepting your order.

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or resale purposes.

Please review your order carefully before submitting. Once an order has been processed, cancellation requests may not be possible.

Your purchases are subject to our Refund Policy [LINK].

You represent and warrant that purchases made through our Services are for personal or household use only and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Unless otherwise stated, all prices displayed on our website are in Canadian Dollars (CAD).

Prices, discounts, promotions, and product availability are subject to change without notice. Posted prices do not include applicable taxes, shipping charges, customs duties, import fees, or other charges unless otherwise stated.

You agree to provide accurate and complete payment and billing information for all purchases made through our Services. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

You agree to pay all charges incurred at the prices in effect at the time of purchase, including applicable taxes and shipping fees.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times provided on our website are estimates only and are not guaranteed. Shipping delays may occur due to factors outside of our control, including carrier delays, customs processing, weather conditions, or supply chain disruptions.

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer.

Once an order has been transferred to the shipping carrier, delivery timelines are outside of our control. However, if your package is lost or significantly delayed, please contact us and we will work with you to help resolve the issue whenever possible.

SECTION 6 - INTELLECTUAL PROPERTY

All content included within the Services, including but not limited to trademarks, logos, graphics, product images, videos, text, website design, and branding, is owned by Surevia, its affiliates, licensors, or content suppliers and is protected under applicable Canadian and international intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not reproduce, duplicate, copy, distribute, sell, or exploit any portion of the Services without our prior written consent.

Surevia names, logos, product names, and branding may not be used without prior written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we neither monitor nor control.

Such tools are provided “as is” and “as available” without warranties or endorsements of any kind. Your use of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Our Services may include links to third-party websites or services. We are not responsible for the content, accuracy, policies, or practices of third-party websites.

Any interactions or transactions you have with third-party websites are solely between you and the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Surevia is powered by Shopify, which enables us to provide the Services to you. However, all purchases and transactions made through our store are solely between you and Surevia.

You acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Surevia, including product quality, shipping, refunds, or customer support.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is governed by our Privacy Policy [LINK].

Because our store is hosted by Shopify, certain personal information may also be collected, processed, and stored by Shopify in accordance with Shopify’s own privacy practices.

By using the Services, you acknowledge that you have reviewed and understood our Privacy Policy.

SECTION 11 - FEEDBACK AND USER CONTENT

If you submit reviews, comments, suggestions, photos, testimonials, or other content (“Feedback”) to us, you grant Surevia a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and display such Feedback for marketing, promotional, or operational purposes.

You represent and warrant that:

  • You own or have the necessary rights to submit the Feedback
  • Your Feedback does not violate any third-party rights
  • Your Feedback is not unlawful, abusive, defamatory, misleading, or obscene

We reserve the right to remove any Feedback at our sole discretion.

SECTION 12 - ERRORS AND OMISSIONS

Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct any errors and to update or cancel orders if information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use the Services:

  • For unlawful purposes
  • To violate any laws or regulations
  • To infringe upon intellectual property rights
  • To distribute malicious software or harmful code
  • To interfere with website security or functionality
  • To collect or misuse personal information of others
  • To submit false or misleading information
  • To engage in spam, phishing, scraping, or unauthorized automated access

We reserve the right to suspend or terminate access to the Services if we believe these Terms have been violated.

SECTION 14 - TERMINATION

We reserve the right to terminate or suspend access to the Services at any time without notice for conduct that we believe violates these Terms or is harmful to our business or users.

Any obligations or liabilities incurred prior to termination shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

  • The Services will be uninterrupted or error-free
  • Product descriptions or website content will always be accurate
  • The Services will meet your expectations

To the fullest extent permitted by law, Surevia disclaims all warranties including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Surevia and its affiliates, officers, employees, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, but is not limited to:

  • Loss of profits
  • Loss of data
  • Business interruption
  • Shipping delays
  • Product misuse
  • Website interruptions

In jurisdictions where limitations of liability are restricted, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Surevia and its affiliates, employees, partners, contractors, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the Services
  • Your violation of any law or third-party rights

SECTION 18 - FORCE MAJEURE

Surevia shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, labor disputes, internet outages, governmental actions, customs delays, pandemics, or shipping carrier interruptions.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

These Terms, together with any policies posted on our website, constitute the entire agreement between you and Surevia regarding your use of the Services.

Failure by Surevia to enforce any provision of these Terms shall not constitute a waiver of such provision.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent. Surevia may assign or transfer these Terms without restriction.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Any disputes arising from these Terms or the Services shall be resolved exclusively in the courts located in Alberta, Canada.

SECTION 23 - HEADINGS

Headings used in these Terms are for convenience only and do not affect interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time by posting changes to our website.

Your continued use of the Services following any updates constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

Surevia
Email: support@surevia.ca
Address: PO Box 15 Station Main, Okotoks, Alberta, Canada T1S 1A4
Phone: 1-855-837-7555
Business Registration Number: PT28120749