Legal notice
Last Updated: August 28, 2026
This Legal Notice provides important information regarding the use of the Surevia website and our products and services. By accessing or using our website, you agree to use it in accordance with applicable laws and the terms and policies published on this website.
Business Information
Surevia
PO Box 15, Station Main
Okotoks, AB T1S 1A4
Canada
Email: support@surevia.ca
Phone: 1-855-837-7555
Website: surevia.ca
Website Use
The Surevia website is provided for lawful personal and commercial transactions with Surevia.
You agree not to use the website in a manner that violates applicable laws, interferes with the operation or security of the website, infringes the rights of others, or attempts to gain unauthorized access to any portion of the website or related systems.
We may update, modify, suspend, or discontinue portions of the website when reasonably necessary for maintenance, security, operational, or business purposes.
Product Information
Surevia makes reasonable efforts to provide accurate and current product descriptions, images, specifications, pricing, availability, and other product information.
We work with multiple suppliers and fulfillment partners, and product information may occasionally change or contain errors. If we discover a material error affecting an order, we will take reasonable steps to correct it and, where appropriate, contact the affected customer.
Product colours and appearances may vary slightly due to differences in device displays, lighting, photography, and minor manufacturing variations.
Nothing in this Legal Notice permits Surevia to substitute a materially different product for the product ordered without the customer's agreement.
Pricing & Availability
Prices and product availability may change from time to time.
If an obvious pricing, product, or availability error occurs, Surevia reserves the right to correct the error. If an error affects an order that has already been placed, we will contact the customer when appropriate to discuss available options, which may include cancellation and a full refund.
Nothing in this section limits any rights available to customers under applicable consumer protection laws.
Shipping & Fulfillment
Surevia works with multiple suppliers, manufacturers, fulfillment partners, and shipping carriers. Products may therefore ship from different warehouse locations depending on the product and destination.
Estimated processing and delivery times are provided in our Shipping Policy. Actual delivery times may be affected by carrier delays, customs processing, weather, destination, product availability, and other circumstances outside Surevia's reasonable control.
Orders containing multiple products may arrive in separate shipments.
Customers are responsible for providing complete and accurate shipping information when placing an order.
For current shipping information, please review our Shipping Policy.
Returns & Refunds
Returns, refunds, damaged or defective products, incorrect items, and related matters are handled according to our Return & Refund Policy.
Nothing in our policies is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection laws.
Intellectual Property
The Surevia name, logo, branding, original written content, graphics, website design elements, and other original materials created by or for Surevia are protected by applicable intellectual property laws.
Certain product images, descriptions, trademarks, brand names, videos, or other materials displayed on our website may belong to suppliers, manufacturers, licensors, or other third parties and are used with permission or as otherwise authorized.
You may not reproduce, distribute, modify, publish, or commercially use Surevia-owned content without prior written permission, except where permitted by law.
Third-Party Services
Surevia uses third-party providers to support functions such as website hosting, payments, shipping, order tracking, fulfillment, communications, and other business operations.
Third-party services may be subject to their own terms and privacy practices. Surevia is not responsible for the independent operation of third-party websites or services that are outside our reasonable control.
External Links
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or informational purposes. Unless expressly stated otherwise, the presence of a link does not mean that Surevia owns, controls, or endorses the third-party website or all of its content.
Limitation of Liability
To the fullest extent permitted by applicable law, Surevia will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control in connection with the use of our website or services.
Nothing in this Legal Notice excludes, restricts, or limits liability where doing so would be prohibited by applicable law.
Nothing in this Legal Notice limits any statutory rights or remedies available to consumers under applicable consumer protection laws.
No Professional Advice
Information provided on the Surevia website is intended for general informational and commercial purposes.
Unless expressly stated otherwise, information provided by Surevia should not be considered medical, legal, financial, or other professional advice.
Customers should seek appropriately qualified professional advice when necessary.
Privacy
Surevia collects, uses, and protects personal information as described in our Privacy Policy.
Our use of third-party service providers may also involve the processing of personal information as described in that policy.
Changes to This Legal Notice
We may update this Legal Notice periodically to reflect changes to our website, business practices, services, or applicable requirements.
When material changes are made, the Last Updated date at the top of this notice will be revised.
Governing Law
To the extent permitted by applicable law, this Legal Notice and the use of the Surevia website are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.
Nothing in this section is intended to deprive a consumer of mandatory rights or protections available under the laws applicable to them.
Contact Us
Questions regarding this Legal Notice may be directed to:
Surevia
PO Box 15, Station Main
Okotoks, AB T1S 1A4
Canada
Email: support@surevia.ca
Phone: 1-855-837-7555
Website: surevia.ca